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Shipping & Returns

Shipping & Returns
Shipping
We use International Express Service for all international deliveries. Usually, if every item in your order is in stock, goods will be shipped out 2-3 days after receiving the order. Please allow around 3-5 working days from dispatch. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs. Therefore, the items might be received after Christmas Day if your order is placed too late, thank you for your understanding. www.maxschulze.co.uk is not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. International orders might be subject to import taxes/duties. For information, please contact your local customs authority.
Cancellations
Should you wish to cancel your order, you must email us immediately. free cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
Returns
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Once the item arrives we will credit your original method of payment.
Exchanges
Please contact us with your Order ID and the tracking number of your order. If you would like to exchange items for a different style, you would have to return your items for a refund (as per Return policy) and place a new order for the style you prefer.
You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you.
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